This was probably my best Airbnb experience ever. I never got to personally met Ana, but all of our interactions was nothing short of lovely. Felipa, who checked us in, was just as sweet and easy to reach. She was always a (Hidden by Airbnb) text away. When she checked us in she gave us a tour of the flat and stayed with us for a bit to make sure we were comfortable. She gave us tips on the neighborhoods, events that were happening in Lisbon, and answered all our questions. She even booked us car service for our departure from Lisbon as to not miss our flight. Ana & Felipa’s customer service was above and beyond. Something like a hotel concierge. It was wonderful to experience. The flat is just as cute as it is pictured. It is clean. It is comfortable. It has air condition in both bedrooms- though we never used it because there is a great cross breeze in the apartment. It is well stocked to the ‘T’, down to aluminum foil if you need. The hot water and cold water worked perfectly, as well as the washing machine. It is perfectly situated in a quiet area of Alfama but around the corner from the square. The flat is also a nice 15min walk from the city center, touristy part of Lisbon. There are great places to eat within 10mins of the flat. And there is convenience store below thats pretty much open 24/7. Our stay in Lisbon was pretty perfect. My family and I loved this flat and the experience we had with Ana and Felipa. I would recommend this flat to any of my friend’s visiting Lisbon.